Complaints and Grievances

Please try to resolve the issue informally by discussing it first with the campus principal, department head, or relevant administrator. Almost all matters in Klein ISD are resolved at this level. We want to work with individuals to solve issues in a direct and timely manner.

• If the issue is not resolved informally, you may file a formal grievance following the procedures below:
  • Parent/Student Complaint (FNG)
    • Review Local Board Policy related to complaints
    • Complete the Exhibit A of the complaint form
  • Public Complaint (GF)
    • Review Local Board Policy related to complaints
    • Complete the Exhibit A of the complaint form

• Submit the Form
  • Parents/Students/Public: Please submit the form to FNG-GF@kleinisd.net  and it will be filed with an appropriate administrator, which is usually the lowest level administrator who has the authority to remedy the alleged problem.

• If the grievance is not resolved at Level One, you may file an appeal by completing Exhibit B for Level Two:
  • Level Two Parent/Student Appeal (FNG): Use Exhibit B, found in the FNG Local Policy Exhibits.
  • Level Two Public Complaint (GF): Complete Exhibit B from the GF Local Policy and Exhibits.

• Submit the Appeal:
  • Parents/Students/Public: Submit the form to FNG-GF@kleinisd.net and it will be filed with a Level Two administrator.

NOTE: In the 2023-2024 school year, there were less than 15 complaints that escalated to Level 2. The majority of matters in Klein ISD were solved through informal resolution. 

• If the student, parent, or community member did not receive the relief requested at Level Two or if the time for a response has expired, the student, parent, or community member may appeal the decision to the Board. The appeal shall be heard by a hearing officer who shall not be a District employee and then ultimately considered by the Board. Hearing officers must have a deep understanding of district policy in order to be qualified. Many districts do not hire hearing officers and instead assign current employees to conduct Level 3 hearings.
  • Level Three Parent/Student Appeal (FNG): Use Exhibit B, found in the FNG Local Policy Exhibits.
  • Level Three Public Complaint (GF): Complete Exhibit B from the GF Local Policy and Exhibits.
• Submit the Appeal:
  • Parents/Students/Public: Please submit the Level Three appeal form to FNG-GF@kleinisd.net 

NOTE: In the 2023-2024 school year, there were less than 10 complaints that escalated to Level 3. Again, the majority of matters in Klein ISD were solved through informal resolution.